Privacy Policy

Privacy Policy

Ozwide Energy + Carbon (ACN 631 830 825) (including all associated entities within the group) (Ozwide) is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the APPs may be obtained from the website of The Office of the Australian Information Commissioner at

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we will collect include the following:

Energy Efficiency

Customers Contractors

Carbon Neutrality

For Customers who have registered on our website or NetCarbon, we will collect business information including but not limited to addresses, contact names, phone numbers, email addresses, company operation structures, energy bills, and transport receipts, and other information required to calculate the carbon position of the Customer, in many ways including by interviews, correspondence, by telephone and facsimile, by email, via our website, from your website, from media and publications, from other publicly available sources, from cookies and from third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Who and what this Policy applies to

We collect Personal Information on our own behalf.

This Privacy Policy applies to all forms of information, physical and digital, whether collected or stored electronically or in hardcopy.

If, at any time, an individual provides Personal Information or other information about someone other than himself or herself, the individual warrants that they have that person’s consent to provide such information for the purpose specified.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.


  1. When you visit our website

    When you come to our website, we may collect certain information such as server address, the date and time of your visit, the pages you accessed and the type of browser and operating system you used, etc. This Information is used in an aggregated manner to analyse people use our site, such that we can improve our service.

  2. Cookies

    We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google AdWords. These ads may appear on this website or other websites you visit.

  3. Third party sites

    Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Ozwide is not responsible for the privacy practices and policies of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable Information.

Use of your Personal Information

  1. Ozwide collects, holds and uses your Personal Information for the purposes of:
    • Conducting Energy Efficiency and Carbon Neutrality projects.
    • Communicating with you in regard to Ozwide’s services, meetings and other related activities.
    • Performing general administration, reporting and management functions. For example, contractor induction and training.
    • Disseminating information that may be of assistance or interest to you in your business.
    • Processing your payment(s).
  2. Ozwide may contact you by a variety of measures including, but not limited to telephone, email, SMS or mail.

Choosing to be contacted

An individual may opt to not have us collect their Personal Information. This may prevent us from offering them some or all of our services and may terminate their access to some or all of the services and information they access with us. They will be aware of this when:

From time to time, we may send an individual important notice, such as changes to our terms, conditions and policies. Because this information is important to the individual’s interaction with us, they may not opt out of receiving these communications.

If you believe that you have received information from us that you did not opt in to receive or that you opted not to receive, you should contact us using the details below.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

Security of Personal Information

Ozwide takes reasonable steps to ensure the Personal Information we hold is accurate.

We have a range of information security controls in place, including:

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

Subject to the APPs, an individual has the right to request from us the Personal Information that we have about them, and we have an obligation to provide them with such information within a reasonable period but no later than 30 days of receiving their written request.

If an individual cannot update their own information, we will correct any errors in the Personal Information we hold about an individual within seven days of receiving written notice from them about those errors.

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Ozwide will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

It is an individual’s responsibility to provide us (or our agents and representatives) with accurate and truthful Personal Information. We cannot be liable for any information that is provided to us that is incorrect.

Complaints and Disputes

If an individual has a complaint about our handling of their Personal Information, they should address their complaint in writing to the details below. If we have a dispute regarding an individual’s Personal Information, we both must first attempt to resolve the issue directly between us. If we become aware of any unauthorised access to an individual’s Personal Information, we will inform them at the earliest practical opportunity once we have established what was accessed and how it was accessed.

Contacting us

All correspondence with regards to privacy should be addressed to:

Anais Ploenges
Privacy Officer
Ozwide Energy + Carbon

Policy Updates

Please be aware that from time to time it may be necessary for us to review and amend this policy, in our sole discretion and all modifications will be effective Immediately upon our posting of the modifications on our website at or notice board. Please check back from time to time to review our Privacy Policy.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

L32 367 Collins Street, Melbourne VIC 3000
03 8678 0339

Privacy Policy

We respectfully acknowledge the Traditional Custodians of Country throughout Australia.
We pay our respects to Elders past, present and emerging.
At Ozwide Energy Group, we welcome and support the LGBTIQ+ Community.

NetCarbon is powered by Ozwide Energy + Carbon, an accredited carbon certificate and energy solutions provider.

Ozwide Energy Group Pty Ltd and Ozwide Carbon Australia Pty Ltd are Corporate Authorised Representatives of Ozwide AFSL Pty Ltd (ACN 666746265) - AFSL 548231